Blick Rothenberg was founded by a German accountant who came to England in the 1930’s and, as a result, we have always maintained a very large German client base, especially in our Global Business Services division. We pride ourselves on a relationship-based approach and, as such, our clients expect to be able to discuss elements of their accounting, tax and payroll needs in their own language. We are seeking an additional fluent German speaker to join the team as a Client Manager (“CM”).
The CM requires technical knowledge, attention to detail and an ability to organise the workloads of others.
The more detailed services completed by the CM are the review of VAT returns and registrations, management reports, payment runs, client billing process, dealing with queries as they arise and provision of these deliverables in an accurate and timely way. The role will include the implementation of new clients with and without the support of senior management; and the management of the staff completing such work both to meet the standards required in the short run, to reduce the support needed to do so over time; and in the longer run to allow staff to progress in their own careers within BRGBS.
The role requires significant interaction with, and leadership of, the BRGBS team. In most cases there will be direct line management of more junior staff. A good CM will communicate with these individuals, and others, including outsourcers, regardless of whether they are their direct line manager, on a regular basis to train and develop them from both a technical and personal perspective.
As and when required the CM will be expected to instigate and manage performance improvements procedures along with appraisals, both formal six monthly reviews and more informal and regular reviews. Staff management will include managing productivity, lateness, irregular attendance, inductions and the like. The CM will need to coordinate with their peers to fulfil this role effectively and to ensure appropriate resource planning.
The CM will have the primary contact with senior client staff, typically Financial Controllers and CFO level staff who will be based overseas along with UK based operational staff. As such the CM will need to be confident in communicating both in writing and, both more significantly and more often, over the phone with staff of differing level of seniority including at third parties such as auditors and HM Revenue & Customs.
All work completed should be with reference to our values and commitments to client service. A good CM will understand the client’s business and identify issues over and above those immediately arising from the work being reviewed. They will keep in mind technical issues they have come across before to highlight these internally within BRGBS and Blick Rothenberg. They will identify issues in BRGBS’ processes and propose improvements.
Each CM is assigned a portfolio of clients. It is inevitable there will be times when clients are demanding and, as a client focused business, we will try and accommodate this. A CM should be able to deal with such demands on their own portfolio, and in respect of those staff who report to them, in a timely manner, identify and highlight when they need assistance and be prepared to assist others. A CM exercises judgement to keep directors up to date both by way of regular meetings or ad hoc updates where appropriate.
An outstanding CM should be seeking to develop their interpersonal and technical skills to the stage where they consistently demonstrate that they are delivering excellent client service. They will drive forward projects to improve BRGBS systems and processes. Each CM will report to a Director for their personal development and more generally to the appropriate Directors in relation to client matters.
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