Role: Payroll Administrator (“PA”).
Reports to: Payroll Managers.
Working with: Partners and staff across the department.
Summary of role.
The more detailed services completed by the PA include liaising with clients to obtain information and answer technical, payroll related queries; updating payroll for changes in tax codes, attachment orders, student loans and such information from third party sources; keeping accurate records on our internal systems of the correspdence flow and ensuring that information is received in line with the agreed guidelines with each client; reconciling payment to HMRC control accounts; and provision of these deliverables in an accurate and timely way. The PA should understand payroll sufficiently to complete calculations on a manual basis rather than rely on technology.
The role requires strong relationships to be built with clients at all levels and of differing cultures and personalities and significant interaction with both the Blick Rothenberg team and client staff. A good PA will communicate with these individuals on a regular basis to ensure information is shared but will take personal responsibility for the work they are completing rather than rely on these other individuals. Contacts at the client will range from administrators to controller and/or CFO level staff. As such the PA will need to be confident in communicating with people in clear and concise written English, in both technical and non-technical terminology and in clear, non-technical, spoken terms. Such communication should generally be systematic and factual..
Each PA is assigned a portfolio of work. It is the nature of a small team in a client focused business with occasionally demanding clients, who rightly see payroll as a priority that we will always try and react to our clients’ needs. A PA should be able to deal with such requirements on their own portfolio in a timely manner, identify and highlight when they need assistance and be prepared to assist others throughout the firm. The payroll team is a genuinely supportive and collaborative working environment and each PA is a significant part of generating this atmosphere..
All work completed should be with reference to our values and commitments to client service and the relevant behaviours as detailed in the Development Framework..
An excellent PA will understand the way in which a client works and pro-actively follow up recurring issues. They will keep in mind issues that arose in prior months and will ensure that these are highlighted to others should they recur. They will approach issues with a problem solving approach and be disciplined in getting to the root of any issues..
An outstanding PA should be seeking to develop their interpersonal and technical skills where they consistently demonstrate a willingness to deliver excellent client service and support the payroll mangers in management of the client and third party relationships. Should they wish to do so, such outstanding PA’s who demonstrate a relevant aptitude will be considered for transfer to a Senior Payroll Administrator position..
Each PA will report to a Payroll Manager in relation to their portfolio of clients. The PA themselves and their line manager will be responsible for their personal development. The development of the payroll team as a collective will be overseen by a director..
If you wish to apply (or require any further information) for any of the positions - applications can be submitted by emailing your CV (with covering letter) to: firstname.lastname@example.org